Ecommerce
Al Ahmed
A store redesign and a review-app migration that cut about $200 a month.
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The challenge
Al Ahmed had a Shopify store that needed a fresh look and a subscription bill that didn't match what they were getting back. Their product reviews lived in Loox, which looks great but gets pricey, and order updates and review requests were still handled by hand. The store needed to look better and cost less to run at the same time.
The approach
Every choice answered a fear the client walked in with.
“My store looks dated and it's costing me sales.”
Redesigned the Shopify storefront
Rebuilt the look and flow of their Shopify store so it feels current and moves people toward checkout instead of getting in their way.
“I am paying too much for an app I barely think about.”
Migrated reviews from Loox to Judge.me
Moved every existing review off Loox, which looks great but gets expensive, onto Judge.me without losing a single one. Same social proof, roughly $200 a month cheaper.
“Customers keep emailing to ask where their order is.”
Automated order-update emails
Set up automated emails that keep customers posted on their order status, so they stay informed and nobody has to send those updates by hand.
“Chasing people for reviews is a constant chore.”
Automated review collection
Review-request emails now go out on their own after each order, so fresh reviews keep coming in without anyone lifting a finger.
“Buyers want answers fast, on the channel they actually use.”
WhatsApp automation for updates and support
Set up WhatsApp automation for order updates and customer support, so people hear about their order and get help on the channel they already check every day. Customer satisfaction went up as a result.
The results
A better-looking store that costs about $200 a month less to run.
- Storefront redesigned end to end
- Reviews migrated to Judge.me with none lost
- ~$200/month cut from app costs, around $2,400 a year
- Order updates and review requests fully automated
- WhatsApp updates and support for happier customers
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